ASCENT SOLUTIONS GROUP

Privacy Policy

Last updated: July 14, 2026

Ascent Solutions Group ("Ascent," "we," "us") provides an after-hours answering service to plumbing and home-service companies. This policy explains what we collect and how we use it.

1. Information we collect

  • Client information: business name, owner name, business phone, email, mobile number, billing details, and service preferences.
  • Call information: when we answer a call on a client's behalf, we collect the caller's name, callback number, service address, and a description of the issue, along with a recording or transcript of the call.
  • Website information: basic technical data from your visit, and anything you submit through a form on this site.

2. How we use it

  • To answer calls and deliver call summaries to the client by email and, if the client has opted in, by SMS.
  • To operate, bill for, and support the service.
  • To meet legal and regulatory obligations.

We do not sell personal information. We do not use call data for advertising.

3. Mobile numbers and SMS

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with the messaging service providers we use strictly to transmit the messages you asked us to send.

Consent to receive SMS from Ascent is optional and is never a condition of purchasing or using our service. Opting out of SMS has no effect on your service. See our SMS Terms and the SMS opt-in page.

4. Service providers

We use third-party providers to run the service, including a voice AI platform, an automation platform, a messaging provider (for SMS delivery), email delivery, and cloud storage for the call log. These providers process data only to perform services for us.

5. Call recording

Calls answered on a client's behalf may be recorded or transcribed to produce the call summary and to maintain quality. Recording disclosure is configured per client and per applicable state law.

6. Retention

We keep call records and account data for as long as the client relationship is active, and afterward only as long as needed for legal, tax, or dispute-resolution purposes.

7. Your choices

You can ask us to access, correct, or delete your information, or to stop texting you, by emailing hello@ascentsolutionsgroup.org or calling (843) 640-5084.

8. Contact

Ascent Solutions Group · South Carolina, USA · hello@ascentsolutionsgroup.org · (843) 640-5084