A 24/7 virtual receptionist and answering service built for plumbers.
Whether you're under a sink, already on another call, or asleep, we answer in your company's name — daytime, after hours, nights, and weekends. We capture every detail, flag true emergencies, and text you the summary, so you never lose another job to voicemail.
Received Today at 11:47 PM
Dispatch recommended ASAP.
Customer has active leak and water damage risk.
No water in part of the house. Water heater not working. Customer wants earliest available plumber.
On a job or already on the phone? We pick up so callers reach a friendly, professional voice instead of voicemail — and you keep the job.
After hours, weekends, and holidays — every call answered 24/7 in your company's name, exactly on the schedule you set.
We flag emergencies like burst pipes, no hot water, and sewer backups — and separate them from calls that can wait until morning.
You receive clear, detailed call summaries by text and email right away — so you can dispatch and respond fast.
Simple Process
From the moment your customer calls to the moment you get the alert — the whole process runs automatically, all day and after hours, every night, weekend, and holiday.
Your calls are answered instantly by our AI agent in your company's name — daytime overflow and after hours, 24/7.
We gather caller information, plumbing issue details, service address, and urgency level.
We identify urgent plumbing problems and classify every call as Emergency or Non-Emergency.
You receive an instant call summary by text and email — ready to act, no voicemail to dig through.
Transparent Pricing
One flat monthly price — no per-call fees, no overages, no surprises, whether we answer 5 calls or 50. No long-term contract, cancel anytime.
Both plans cover the schedule you approve. Founding clients get setup free (normally $99) and their monthly rate locked for 12 months. Flat monthly pricing with a fair-use policy — no per-call charges and no overage bills. Need multiple locations or unusually high volume? Contact us for a custom quote.
Get Started
Tell us where to send your after-hours call summaries. Summaries are delivered by email by default — text alerts are optional and never required to use the service.
Founding Clients
We are taking on our first South Carolina plumbing clients right now. That means you are not account #4,812 in somebody's queue.
You get the owner of the company on the phone, not a support ticket. When something needs adjusting at 6am on a Saturday, you text me and I fix it.
We build the greeting, the questions, and the coverage window around how you actually run your day. You approve every word before a single call is answered.
Setup is free instead of $99, and your monthly rate is locked for 12 months. All we ask in return is that you tell us honestly how it is working after 30 days.
Questions & Answers
Both. You choose your coverage window. Many plumbers use Ascent for daytime overflow — when you're on a job or already on another call — as well as full after-hours, nights, weekends, and holidays. We answer whenever you can't get to the phone.
Yes. Callers can choose to continue in Spanish. We can answer entirely in English, entirely in Spanish, or give every caller the choice — based on what you set for your business. Bilingual coverage is available on every plan, at no extra charge.
Yes. We answer every call using your approved greeting and your company name. Callers will not know they are speaking with an answering service unless you choose to disclose that.
We capture caller name, callback number, service address, city, type of issue, whether there is active damage, and the caller's urgency level. You receive a structured summary for every call.
Emergency call summaries are sent immediately via SMS and email as soon as the call completes — typically within seconds. Non-emergency summaries follow the same process.
Calls are classified as Emergency if the caller reports active leaking, flooding, burst pipes, sewage backup, water through the ceiling, toilet overflowing, or no water at the property. If a caller mentions a gas smell, fire, smoke, or carbon monoxide, they are directed to call 911 first — and you are still notified immediately.
No. Ascent answers, documents, classifies, and routes calls. Dispatch decisions, technician scheduling, and service response remain entirely with your business. We never promise a technician is on the way unless you specifically authorize that language.
No long-term contracts. Both plans are billed monthly and you can cancel at any time. Setup is normally a one-time $99, but it is free for founding clients — and there are no per-call or overage charges.
Yes. During onboarding you set exactly when we answer — daytime overflow, after hours, nights, weekends, holidays, or any mix. We only answer according to your approved schedule.
No. Your plan is one flat monthly price with no per-call charges and no overage bills — you pay the same whether we answer 5 calls or 50. A light fair-use policy applies only to catch extreme outliers, and we will always talk to you first. We never drop a call.
Get started using the button above, or call us at (843) 640-5084, or email hello@ascentsolutionsgroup.org. We'll walk you through setup, configure your script, run test calls, and have you live typically within 3–5 business days.
Transparency about how text message alerts work within our service
SMS is optional. Every client receives after-hours call summaries by email. Clients who also want summaries by text opt in separately on our SMS opt-in page by checking a box that is unchecked by default. Consent to receive SMS is not a condition of purchasing, starting, or continuing our service, and is not required to complete any transaction — clients who do not opt in receive the same service at the same price. You may withdraw consent at any time by replying STOP, with no effect on your answering service.
Consent to receive SMS is not a condition of purchasing our service. You may opt out at any time by replying STOP to any message or by contacting us directly.
To stop receiving SMS notifications at any time, reply STOP to any message we send. You will receive a one-time confirmation that your opt-out request has been processed. After that, no further messages will be sent to that number unless you re-enroll.
To re-enroll, text START to our messaging number or contact us at hello@ascentsolutionsgroup.org.
For assistance with SMS messaging, reply HELP to any text message or contact us:
Ascent Solutions Group uses Twilio, Inc. as its SMS messaging infrastructure provider to deliver call summary alerts and service notifications to enrolled clients. By using our service, you acknowledge that your phone number and call-related data may be processed by Twilio in accordance with Twilio's Acceptable Use Policy and Twilio's Messaging Policy.
End-Consumer SMS Notice: Where our service delivers optional confirmation text messages to your customers (the callers who contact your plumbing business after hours), those messages are sent only when you have authorized this feature and confirmed that your customers have appropriate notice that they may receive a text. You, as the plumbing business client, are responsible for ensuring that any confirmation texts to your customers comply with the Telephone Consumer Protection Act (TCPA) and all applicable carrier guidelines. Ascent Solutions Group will only send customer-facing messages on your behalf when this feature is explicitly enabled and authorized in your account settings.
TCPA Compliance: Ascent Solutions Group is committed to compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all CTIA Messaging Principles. We do not send unsolicited text messages. All SMS communications are sent only to individuals who have provided express written consent. If you believe you have received a message in error, please contact us immediately at hello@ascentsolutionsgroup.org or reply STOP to opt out.
Data & Privacy: Phone numbers collected for SMS notification purposes are used solely for delivering call alerts related to your Ascent Solutions Group account. We do not sell or share your phone number with third parties for marketing purposes. For full details, please review our Privacy Policy and Terms of Service.
We're here when your customers need you most.