ASCENT SOLUTIONS GROUP

Terms of Service

Last updated: July 14, 2026

1. What the service does

Ascent Solutions Group answers after-hours calls on behalf of a client business, collects the caller's details, records the nature of the issue, logs the call, and delivers a structured call summary to the client. The client remains solely responsible for dispatch decisions, technician scheduling, diagnosis, pricing, and all service delivery to the caller.

2. Not an emergency service

Ascent is not an emergency service and is not a substitute for 911. Callers reporting gas odors, smoke, fire, carbon monoxide, or any life-safety hazard are instructed to contact 911 or the appropriate utility immediately.

3. Fees and term

Service is billed monthly according to the plan selected by the client, plus any one-time setup fee stated at signup. Plans are month-to-month with no long-term contract, and may be cancelled in line with the client's service agreement. The client's signed service agreement controls in the event of any conflict with this page.

4. Communications

Call alerts are delivered by email to every client. SMS delivery is an optional add-on that requires a separate, affirmative opt-in. Consent to receive SMS is not a condition of purchasing or using this service, and withdrawing SMS consent does not affect the service in any way. See the SMS opt-in page and SMS Terms.

5. Client responsibilities

  • Provide accurate contact and routing information and keep it current.
  • Approve the greeting, coverage window, and any caller-facing messages before go-live.
  • Respond to call alerts according to the client's own policies.
  • If the client enables optional confirmation texts to its own customers, the client is responsible for ensuring those messages comply with applicable law and carrier rules.

6. Limitation of liability

Ascent provides the service on a commercially reasonable-efforts basis. Ascent is not liable for missed, delayed, or undelivered alerts caused by carrier, network, or third-party platform failures, or for any decision the client makes in response to a call summary. To the maximum extent permitted by law, Ascent's total liability is limited to the fees paid by the client in the preceding month.

7. Privacy

See our Privacy Policy.

8. Contact

Ascent Solutions Group · South Carolina, USA · hello@ascentsolutionsgroup.org · (843) 640-5084